We can't guarantee quick solutions - Experts Exchange isn't a help desk. We're a community of IT professionals committed to sharing knowledge. Our experts volunteer their time to help other people in the technology industry learn and succeed. Plans and Pricing. Contact Us. Certified Expert Program. Credly Partnership. Udemy Partnership. Privacy Policy. We have the same issues. When I get an email response the files are docx and I can open them.
When anybody else receives the form they come across as zip files. If they forward me the response it shows up for ma as a docx file.
So it doesn't necessarily help to forward one to jotform. This is a real problem. Hello FREE. Fixed now. Can you email us one of the links that download as zip file?
We sent a reply to you on December 12th. Did you not receive that? Help, please. We are having the same problem. My problem is that it is that way in the emails. When it comes to me it is fine, it shows up as docx. When other people in the office get the same email it is a zip file. They can forward me the email and it is a docx. Thanks for your post.
The seemingly logical solutions did not work for you, however the post was helpful to me as I now know that there is no solution to this problem. I have had a case opened with Microsoft support and they are clueless for the past 6 months. They want to enable tracing on the bridgehead servers which is not feasible due to security issues and large amount of mail-flow of approx GB per day at this point.
I'm considering moving to Zimbra eventually as it seems MS products ave lost stability al together with no apparent fixes in the near term. Thank you Dylen. Deeexx Unfortunately, If you are working in a Microsoft-minded company, using Sharepoint, MS Office and the like, you don't have much of a choice. Since MS refuses to program by world wide standards, alternative wont deal with all the exceptions built in all the MS products.
Maybe someday, later, ever? Dylen It is an IE issue and until Microsoft will release a fix in their next IE8 update, this should help:. Reopen IE8 and it should now recognize Office and file extensions when saving email attachments. Jack Cola What website are you downloading from? Hotmail, Office Online?
It will probably download as a zip file, because if you are downloading multiple times, it's easier to manage and save time downloading.
Remembering all your different passwords can be tricky, so here are the nine best Microsoft Edge add-ons for effortless password management. If you really want to get rid of this problem, you need to add the docx, xlsx and pptx to the mime-types on the server. Still using IE7, but what I found worked was to choose "Save" when you click on the file link, then add the proper document extension to the filename in the "Save As" dialog box, i. I have total administrative control of both the server and the client machine involved with this problem and NONE of these proposed solutions worked for correcting this problem.
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