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Find more answers. Previously Viewed. We apologize for the inconvenience, at this time we are actively working to resolve an issue with remote paring. We appreciate your patience while we work to resolve this as soon as possible. We have received reports that the following steps can help to resolve this while we work on a permanent fix:.
Information on manually pairing your Xfinity remote to your devices are included below. Thank you again for your continued patience as we work to resolve this. Please let us know if you have any further questions. I can definitely help with your pairing concerns. To begin, what remote model do you have?
I have followed the prompts several times and I can get the remote to. Just not at the same time, only one works or the other. When paring the remote to the Bose system, what code was used?
Was it ? Additionally, have you gone through the set up process to connect the Bose sound system to the box directly or is it connected to your TV?
I recommend attempting to unpair the remote entirely and then reattempting to pair. To unpair, please follow the below steps:. The Bose is connected to the TV. I does not give me a code to put in when I pair it.
It has me put the brand and then it says it is completed. Should I try putting that code in? It should give you an option to enter a pairing code to connect Audio devices. Let's try the steps outlined in this setup article linked below.
Simply select the XR11 Remote, and choose the type of device you are setting up. There will be a list of manufactures, with corresponding codes to try for pairing. Thank you, programming the Bose with the code worked.
Now I can use the remote for both the tv and the audio. Thank you for your help. View other replies. I have a xr 15 remote tcl roku tv with bose stereo. Have you tried the steps mentioned above to unpair and pair the remote again? I have an xr11 remote as well. I followed all the set up steps. I synced to my tv and was able to power on and off and control my TV volume.
I put in the code and I can control the audio on my receiver. Have tried using my corresponding receiver's code and paired successfully but had the same issue, whatever was paired last is what it controls but can't control both at once.
Have tried all of their steps listed at the link but still can't get it to work. Tried checking for tv firmware updates, power cycling the box, factory resetting the remote and repairing it and still the issue persists.
Once I connect to the receiver I can't use it to turn off my tv or switch tv inputs, it only works on the audio receive. This is not the experience we want you to have with your service and we would love the opportunity to help get this resolved.
Can you send us a private message with your first and last name and address to get started? I have the exact same issue as described above, my remote worked fine on both Visio tv and Yamaha receiver, got a message for a necessary update and since the update whichever device I program the remote to last works but not the other. What was the necessary message update for? Did your TV ask you do a software update? Everything was find till the other day.
I am struggling with this same issue This is the way I like it. On the second remote the Power TV button turns the Onkyo receiver on and off and the volume controls the Onkyo receiver. I have tried to program the second remote several times to no avail. I reset the remote using but no luck. I tried the code suggested by the Remote Programming guide - but it still resulting in the behavior of the second remote. The LED light indicates the device is ready to program.
Device should turn on. If it starts, try changing the channel to verify that remote is programmed correctly. LED of Device will blink twice for confirming the code stored.
How to Program Onkyo Universal Remote With Manual Method By using the keycode we can easily program a universal remote and the keycode identifies the make and model of your equipment.
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