A very stable program. Honest, professional Team and perfect with payment system. They regularly provide updates and have always been available to answer any questions.
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Proactive customer engagement using our integrated, real-time data and predictive analytics to identify those at risk and intervene with coaching, case management, or behavioral counseling Specialized clinical outreach in specific diseases and behavioral conditions, and personal guides coaching customers to their high value opportunity Cost savings programs like the Patient Assurance Program and dedicated copay assistance teams making medication more affordable and driving better adherence and improved outcomes Convenience of medication delivery with home delivery that focuses on making adherence easier for customers Provider Collaboration Using our integrated, real-time data helps make an impact by getting the right information in the hands of the right caregiver at the right time.
One dedicated team that is accountable to you for implementing, monitoring, and providing ongoing guidance for all your benefits One expertly designed plan with one set of consistent policies built to work together Simpler administration with one contract, financial process, and a concierge as a single point of contact for our customers, resulting in less to manage and less stress for your benefits team Integrated reporting with a complete, whole-person view, across benefits to provide analysis, strategic, and actionable insights Cigna Value of Integration Study 2 For the fifth year in a row , our Value of Integration study proves that when benefits are built to work together as one , we can better engage our customers to take control of their health, while driving savings and ease for our clients and customers.
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If you chose "Other" above, please explain:. These strategic imperatives are central to our brand promise and how we engage and interact with customers.
Cigna continues to demonstrate a commitment to quality, by which we mean providing customers with the right care at the right time in the right place. We have invested substantial resources in a broad scope of Quality Programs, validated through nationally recognized external accreditation organizations and through numerous awards. We have an integrated Quality Management Governing Body QMGB , which is responsible for annually evaluating the performance of Quality Programs; monitoring a wide range of quality indicators and activities that ensure quality of care and quality of service to our customers; and driving improvement throughout the organization.
While the Quality Program is administered by a National Quality team, the responsibility for maintaining a robust and successful Quality Program extends beyond the National Quality team and includes collaboration and support from multiple operational areas across the enterprise. HEDIS is one of the most widely used performance improvement tools in health care and is a standardized set of measurements for health plans that undergoes strict validation by National Association of Committee for Quality Assurance NCQA -auditors, who certify data reliability and integrity and evaluate the effectiveness of managed care clinical programs.
ACOs incentivize providers to help patients stay healthy and get healthy by basing provider payments on health outcomes and quality metrics instead of the volume of care and services accessed.
Our support of ACOs is predicated on our belief that in order for health care systems to become more sustainable, they must adopt a business model that focuses on positive outcomes instead of relying on a fee-for-service model.
Unlike other programs, our ACOs are embedded in our networks. Cigna launched its value-based care delivery more than ten years ago. Through coordinated, value-based care, ACOs provide better results, improve affordability and efficiency, and deliver a better experience for patients. Value-based care programs encompass over accountable care programs including more than ACOs.
Through our arrangements, we contract with over 99, primary care providers, and over 78, specialist programs. As a result of our focus, in the 2. In , due to the COVID pandemic, we pivoted from growing our collaborative care arrangements to focusing on working with our existing collaborative partners to help ensure that our customers received comprehensive care.
COVID resulted in deferred and delayed preventive and chronic illness care as well as increased levels of depression, both of which exacerbated health care disparities. To combat these trends, we focused our value-based partnerships on addressing these interconnected issues. Cigna began providing bundled payments for maternity programs in the United States in Over the past five years we have expanded the number of providers that we work with and now partner with approximately 50 in 20 states plus Washington, D.
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